It’s been documented that “…nearly 70 percent of all network-related problems can be traced to either poor cabling installation or problems with the cabling components.” The likelihood for live cabling and components to sustain damage is high as cable technicians gradually enforce the National Electric Code’s declaration to have abandoned cables removed. And even in daily operational activities within telecom closets and computer rooms, it’s possible to damage cables and terminations as equipment and connections are moved.
When damage is sustained, an organization cannot solely rely on Network Management Systems (NMS) to manage the network and troubleshoot problems. Here’s a possible scenario:
- An NMS signals an alert or a user calls the Service Desk complaining of connectivity issues.
- The service desk checks the local switch to see if it is down or if a port has been disabled – everything is working.
- Next they check the user’s station device to try to ping the switch – no response.
Continue reading Network Management Software Isn’t Enough
I just read an article called “Convincing Executives that IT Asset Management Is a Good Investment.” It focused on software assets in particular, and discussed how implementing a software asset management system can thwart employees who unwittingly expose their employers to liabilities associated with improperly licensed free apps or security risks posed by BYOD policies.
The same reduction in risk exposure can be realized for physical infrastructure management systems, but on a much larger scale. Not too long ago, I had a call with a network engineer who was looking for an outside plant infrastructure solution as a response to a recent unanticipated shutdown. His team had to scramble for days when someone inadvertently dropped a lit cigarette down a campus steam pipe and caused a fire that melted several major fiber runs. Critical services were dropped and they spent countless hours sifting through spreadsheets and old drawings to determine alternative connectivity routes for the affected equipment.
Continue reading IT Infrastructure Management is Much More than Just “Nice to Have”